KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.



First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988.

Our broad range of mortgage solutions and commitment to going beyond service has made First National a preferred choice among mortgage brokers, commercial clients and residential customers across the country.

First National’s culture of service is ingrained in our values and operations. It is our goal to continuously provide a simple, seamless and satisfying experience in every interaction. Our residential customer service team answers four out of every five calls in less than 30 seconds, and our goal is to solve every issue quickly and effectively.

Our Business

Throughout the past 30 years, First National has grown to become a recognized and respected leader in residential and commercial real estate financing. Find out more.


If you are looking to grow as a professional and as a person, become part of a passionate service culture and learn and live the real meaning of collaboration and cooperation, visit our careers section and get a sense of a First National employee experience


A culture is built by leaders, exemplified in their actions and shared through their passion. At First National, our leadership team brings together some of the finest minds in real estate financing. Meet First National’s leadership team.

Media Centre

Here you will find recent press releases, our media toolkit and a list of specialists available for interviews or spokesperson opportunities. Find out more.