KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.



Working with us

The value of empowerment

What does it really mean to be empowered? And why does it matter? At First National, we believe that empowerment begets empowerment. Our culture upholds the virtues of deep knowledge, insightful advice guided by your goals and autonomous, assured decisions. You can openly share your dreams with your advisor and know that achieving them is the ultimate measure of value and success. 

What is an empowered advisor? It’s someone who:

  • Invests in your relationship, goes deep with you to understand your business and respects your dreams when plotting your path to prosperity
  • Values collaboration, open dialogue and shared input as a way to build trust and add texture and dimension to an evolving relationship
  • Integrates an intimate understanding and knowledge of the industry, trends and market into decision making
  • Has the confidence and autonomy to make decisions and the conviction and integrity to take accountability for them 

Our team

Get to know our financing teams and our people.

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