KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers
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Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at commercial.payments@firstnational.ca.

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

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Retail property

A retail property is a space where the public comes to purchase a product or a service. Examples include grocery store, department store, bank, restaurant and more. Retail assets can be single units, strip plazas or as large as an enclosed mall. This type of asset typically attracts a more sophisticated buyer as a result of the risk profile and operational complexities.

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