KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


First National Difference

How are you stepping up to be your best?

It’s an important question to consider because your clients won’t settle for anything less. But being your best has evolved with the industry. There are more questions to ask. There is more information to provide. And borrower diversity demands more mortgage options.

How do you rise to the occasion without losing sight of your goals of growth, service and ongoing support?

Trust a champion like First National to help you be your best. We understand how your role has changed and provide the structure, skill and support, so you can capture every opportunity that comes your way.

We help you be your best by enabling you to:

  • Build loyalty to drive repeat business: our knowledge and experience encompass common sense underwriting, a solution mindset, a commitment to positive outcomes and understanding your client’s story.
  • Offer consistently great service: we are able to adapt and evolve without sacrificing consistency, so your clients can always come to you for great advice, timely solutions and expanded mortgage options.
  • Support your clients confidently: our emphasis on openness and communication supports you in answering any question, setting realistic expectations and performing predictably, so your clients always know what to expect and the reasoning behind your decisions.
Be Your Best