KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


My Mortgage

Easy, convenient, comprehensive mortgage management

Securing your mortgage is an important first step. But you also want to make the most of the choice that you made. Throughout your mortgage term, it is vital to stay informed, in control and proactive in how you manage your mortgage. My Mortgage lets you do all of that and more — wherever you are, whenever you want. With 24/7 access online, you can simplify the way you manage your mortgage.

Log in today

New to My Mortgage?

Registering is easy. All you need is your

  • First National mortgage number
  • Email address
  • Property postal code
  • Banking institution used for payments

Already registered? Simply log in with your username and password to access a full range of mortgage management capabilities.

Have questions about registering or making the most of My Mortgage? Contact us at 1.888.488.0794.

Track your mortgage details

Get a snapshot of your remaining principal, term and amortization to inform important mortgage decisions like using prepayment privileges and renewal.

Review your mortgage account

Stay on top of details including amortization schedule, rate type, annual statements and tax account (if applicable).

Manage your mortgage payments

Amend payment date(s) or payment frequency or exercise your prepayment privileges.

Update your account information

Keep contact information current, revise notification preferences or sign up for electronic statements.

Access tools

Test different options for payment privileges with the Paydown Scenario Builder or estimate potential costs with the prepayment charge calculator.

Helpful videos to help you access My Mortgage