KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


Home Improvements

Include home improvement costs in a client’s first mortgage

Often times, buyers fall in love with a home because of what it can be, more than what it is at the time of purchase. It’s not uncommon for buyers to want to make a space more in tune with their tastes, styles and lifestyles. First National offers a mortgage product designed specifically for those buyers. The Purchase Plus Improvements solution is an insured mortgage that allows borrowers to include improvement costs within their first mortgage.

Key features of Purchase Plus Improvements:

  • Must be an insured mortgage
  • Up to 95% loan to value for one to two units
  • Up to 90% loan to value for three to four units
  • All terms available for fixed and five year terms available for adjustable
  • Amortization up to 25 years
  • Borrower must provide a list of improvements with quotes at the time of application
  • Initial advance of funds is up to 95% of the approved value of the property minus the cost of improvements