KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

Top Five Stories

Your connection to important news and commentary

First National’s Resources & Insight Centre is your window into Canadian commercial real estate financing and capital market news and commentary. In the second quarter of 2020, these were the Centre’s most popular stories.

April 17 Market Commentary written by Thomas Kim, the leader of our Capital Markets Group, opined on the broken relationship between the Bank of Canada’s benchmark rate and funding spreads (unusual news) and First National’s unbroken record of providing financing solutions through the pandemic (good news).


New CMHC Measure reports on a new use-of-funds restriction introduced by the national housing agency as a condition of insurance for market refinance loans, and links to a detailed Q&A on this developing story.  

April 8 Update on Commercial Lending during COVID-19 itemizes the range of financing solutions First National has available, discusses government measures to improve market liquidity and provides an early glimpse of rent receipt statistics across our client base.  
Jeremy Wedgbury’s Insights from the Colliers International virtual webinar “Multifamily: A Stable Asset in Unstable Times” covers a variety of topics including spreads as well as short-term expectations for debt capital availability.
Cap Rates v2
Bank of Canada Holds Steady on Benchmark Rates brings readers up to date on the central bank’s observations from its June 3 meeting including its “heavily clouded” but somehow still reassuring outlook for the resumption of economic growth.  
If you have a feature story idea for our editors, please contact your First National advisor