KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

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Team Kieser

Sound advice. Diverse skills. Reliable delivery.

Our team is made up of seasoned individuals from different parts of the industry, creating a unique, collective and complementary expertise. Each member has a defined role and skill set, but we come together seamlessly to service clients with the highest levels of professionalism. Our collaborative approach means that we all contribute ideas and perspectives to how solutions are developed and executed. Transparency and honesty are values for us. We set clear expectations, treat clients respectfully, respond quickly and act responsibly. We work to gain a deep understanding of client needs and aim to simplify the process as much as possible. Committed to openness and active listening, we provide sound advice and make realistic promises to build trust and long-term relationships with our clients.  

Edgar Kieser
Edgar Kieser Assistant Vice President, Commercial Financing 416.593.2941
Devin Sembaluk
Devin Sembaluk Senior Analyst, Commercial Financing 416-597-5289
Lisa Wright
Lisa Wright Analyst, Commercial Financing 416.597.3547