KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.




Repositioning / Renovating

This short-term financing option enables access to a property’s equity for improvements, renovations or repairs, eliminating the need to raise funds from personal sources. The goal is usually to increase lease rates, secure longer leases and/or reduce operating expenses to drive up the value of the property and make it eligible for standard financing.

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Subscribe to our Recent Financings newsletter

An overview of recent First National financings across geographies and asset classes, including a brief summary of deals and the financing amounts.

Smart risk solutions in action for mixed-use

See how we’ve applied our financing products innovatively to help mixed-use borrowers achieve their goals with performance and value.

Provide funds to construct a mixed-use six-storey development

  • $69 million
  • 207 units
  • Victoria, British Columbia
  • CMHC insured affordable flex first mortgage
  • 10 years term, 40 years amortization
  • Residential LTV: 90%, Commercial LTV: 69%

Refinancing existing debt and an operating line used in construction expansion

  • $5 million
  • 9,445 sq. ft.
  • Kitchener, Ontario
  • Conventional first mortgage
  • 5 years term, 25 years amortization
  • LTV: 69%

A bridge loan to facilitate the purchase of the condo building

  • $4 million
  • 21 units
  • Edmonton, Alberta
  • First mortgage bridge financing
  • 2 years terms, interest only amortization
  • LTV: 53%

Providing funds to payout existing construction loan on a mixed-use property

  • $30 million
  • 75 units
  • Vancouver, British Columbia
  • CMHC insured affordable flex first mortgage
  • 10 years term, 35 years amortization
  • Residential LTV: 73%, Commercial LTV: 70%

Providing construction financing development and road work

  • $5 million
  • 50,075 Sq. ft.
  • Kitchener, Ontario
  • Construction financing loan
  • 2 years term, 25 years amortization
  • LTV: 63%

Loan for refinancing of mixed-use property

  • $97 Million
  • 300 units
  • Halifax, Nova Scotia
  • 10 years term and 35 years amortization
  • Loan to value: 83.8%
  • To fund an additional CMHC insured loan and shall rank pari passu with the mortgage

Funding for occupancy permits and rental achievement conditions

  • $2 Million
  • 80 units
  • Halifax, Nova Scotia
  • CMHC insured First Mortgage on the subject property
  • Mixed-use commercial building with 80 multi-family rental units
  • Commercial space is expected to be demised into 4-5 tenants

Financing land and improvements

  • $17 Million
  • 87 units
  • Vancouver, British Columbia

Latest resources and insights

Original perspectives and personal viewpoints on developments and industry trends in commercial real estate.

Growth, Value and Risk

The Bank of Canada made its first interest rate decision of 2021 and presented its latest base-case projections for inflation and growth in the Canadian economy as part of its quarterly Monetary Policy Report.

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Expert insights

Jeremy Wedgbury was on a panel at the RealCapital Conference yesterday discussing the growth of alternative lenders. Here are his key takeaways.

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Borrower perspectives

In 2018, we spoke to Gord McMehen from Conundrum to get his perspectives on our 30th anniversary. We recently sat down with him to get an update on his business as well as his relationship with First National that is now more than 30 years old.

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Capital Markets update

There were significant milestones this week with the 10 year bond and the Canadian dollar. Find out what they were in this week’s Market Commentary by Neil Silverberg.

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View other mixed-use mortgage solutions

Standard Financing

Standard financing offers a term of five years or more, a fixed interest rate and is typically closed to prepayment for the term’s duration.

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Short-term (bridge) financing

Bridge financing addresses a borrower’s short-term needs, usually three months to three years.

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Secondary financing

Second mortgages are often used to access equity in a property when a borrower wants to purchase another asset or renovate/repair a property.

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Development / Construction

Construction financing is available for condominiums, retail, office, industrial, retirement and purpose-built apartments. 

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Sign up for Market updates

Economic and political developments – both in Canada and globally – can impact the commercial real estate market. First National experts follow these trends closely and provide honest, real and professional perspectives into what they could mean for your portfolio.