KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at commercial.payments@firstnational.ca.

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

Servicing every loan we originate

Servicing every loan that we originate

In commercial financing, the value of continuity cannot be disputed.  Having the same financing specialist work with you throughout the entire financing process – from opportunity and funding to servicing and renewal – gives you a trusted point of accountability and ongoing access to specialists.

At First National, it is our goal to service as many loans that we originate as possible. You have one team that knows your business, goals and vision. As a result, you can expect the same level of knowledge, professionalism and responsiveness during the servicing stage of your mortgage that you experience during the financing process.

First National’s servicing capabilities include:

Mortgage type
Assets serviced
Why First National?
Conventional and CMHC-insured mortgageMulti-family, Retail, Office, Industrial, Mixed-use, Seniors housing, Hotels, Manufactured home facilities and Alternative property types  

Leading servicer of conventional mortgages.

One of Canada’s largest lenders of CMHC-insured mortgages.
Commercial mortgage-backed security (CMBS) mortgage

Multi-family, Retail, Office, Industrial, Mixed-use, Seniors housing, Hotels, Manufactured home facilities and Alternative property types

One of Canada’s largest servicers of CMBS mortgages.

Rated as a primary master and special servicer by DBRS, Standard & Poor’s, Moody’s and Fitch ratings.

In addition, First National delivers third party, private label mortgage servicing solutions to Schedule I banks, life insurance companies, trust companies, pension funds and fund management companies. 

SUNPFNWEB05