KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


2020 Silver Linings Contest

Your chance for a great new start to 2021’s new normal

The contest closes on December 15, 2020.

We’ll be drawing for the prize winner and announcing the lucky recipient of the $20K mortgage prepayment in January 2021.

And the winner is Dwayne M. from Scarborough, Ontario! 

Thank you to everyone who entered the 2020 Silver Linings Contest!




Easy, convenient mortgage management.

Track your mortgage details, review your mortgage account, manage your mortgage payments, update your mortgage account information and more – online, anywhere, at any time.

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My Mortgage