KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


Annual Reports

2019 at a Glance

300,000 +

Borrowers served by First National in 2019 across Canada.

$111.4 Billion

Mortgages under administration (MUA) – the source of most of the Company’s earnings – reached this all-time record at year end 2019, a 5% increase over 2018.

$1.3 Billion

Revenue in 2019 grew 12% to a new annual record, reflecting growth in mortgage origination and higher MUA.

$177.2 Million

Record net income in 2019 ($2.90 per share) reflected good execution, wider mortgage spreads and more placement with institutional investors.


The after-tax, Pre-Fair Market Value1 return on shareholders’ equity in 2019 demonstrated the efficiency of the First National business model.

$144.4 Million

Value of common share dividends declared in 2019, bringing the cumulative total to $1.4 billion ($23.32 per share) since the Company’s initial public offering (IPO) in 2006.


Total shareholder return between the IPO date in 2006 and December 31, 2019